Providing savvy service in difficult times is challenging! In this insightful video our main character, Hank, explores how his teammates have handled difficult times like dealing with hurricanes, road construction, personal situations, and more. Viewers are encouraged to consider how the following FOCUS survival tips can be applied to their own challenging situations that can affect customer or guest service.

Foresight...

...look ahead and try to prepare for what may be coming.
Outlook...

...maintain a good outlook or attitude when storm clouds roll in.
Customers...

...focus on the needs of the customer and you both win!
Useful...

...focus on what you CAN do instead of what you can't do.
Solutions ...

...work to solve the large and small problems.
20 minutes. Includes coach's guide.