Improving Leadership, Customer Service, and Communication

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Topics to Avoid During an Interview

The SAD REFS acronym features “sad references” or topic areas that are illegal or potentially illegal.

Sex—gender or sexual orientation
Age
Disability—medical conditions, mental or physical disability
Race or religion
Ethnic heritage, national origin or citizenship
Family status, marital status, children, pregnancy or credit history
Some others—veteran’s status, convictions, arrest records

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