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Latest From the Blog

September 30, 2016 by Christi Kapp

Service Savvy & Diversity

Service savvy means providing outstanding service to internal and external customers, regardless of how different they may be from you. Here are five things you can do to increase your service savvy: Demonstrate Respect—go beyond tolerating differences and strive to appreciate those who are different from you. (Example: remember that kids are customers too!) Avoid Assumptions—be...
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Coaching for Improvement

Nearly everyone enjoys providing positive feedback, and it is a power tool for continuous improvement. While providing not-so-positive feedback isn’t much fun, remember that when provided properly it is a valuable coaching resource. The purpose of feedback is to help the receiver, not to embarrass him or her or to make judgments. So be kind....
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Providing Effective Feedback

How many of the following effective feedback behaviors do you display on a regular basis? I carefully select the time and place to provide feedback. I respect those who provide me with negative feedback. I ask for clarification when communicating with others. I offer the person an opportunity to evaluate their own behavior. When offering...
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