Do…

• Face the speaker.
• Keep comfortable eye contact.
• Give the speaker your full attention.
• Be open to the speaker’s message.
• Display clues that you are listening without agreeing or disagreeing with the message (i.e., “I see”).

Don’t…

• Interrupt.
• Judge.
• Think about what you are going to say next.
• Offer advice or solutions.
• Be defensive.